Effective date: September 28, 2026 · Last updated: September 28, 2026 (previous version last updated March 17, 2026)
HyperBabel Co., Ltd. ("HyperBabel," "we," "us," or "our") operates the HyperBabel API platform. This Privacy Policy explains how we collect, use, disclose, and protect information of our developer customers ("you") who use our services.
HyperBabel's customers are developers and organizations, not end-consumers. You are responsible for your own users' data and must maintain your own privacy policy for your end users.
The HyperBabel platform is not offered in the EU, the EEA, Switzerland, the UK and nearby territories (Terms of Service §2.1).
Summary of changes (effective September 28, 2026) — Because the platform is not offered in the regions above, we removed the GDPR-specific wording (the Section 3a note, EU transfer safeguards and the EU/EEA rights section) and the separate GDPR page, as well as the statements about data processing agreements. Section 8 now describes the rights every customer has and the 10-day response period.
1. Information We Collect
a) Account Information
Name, email address, company name, and website URL provided at registration
Account role and subscription plan
b) Usage & Billing Data
Monthly API call counts, message volume, video/stream minutes, translation character counts
Subscription status and billing history (payment card data is handled exclusively by Paddle — we never store raw card numbers)
c) API & Service Data
API keys (stored as secure hashes — plaintext never retained after initial display)
Sandbox message content, channel configurations, and file uploads made during Sandbox testing
Webhook endpoint URLs and delivery logs
d) Technical Data
IP address, browser type, and request timestamps (retained for up to 7 days for security purposes)
Error logs associated with your API requests
2. How We Use Your Information
Service Delivery — To authenticate your API requests, enforce subscription quotas, and deliver the platform.
Billing — To calculate usage charges and generate invoices via our payment processor (Paddle).
Security — To detect and prevent fraud, abuse, and unauthorized access.
Communication — To send service alerts, API deprecation notices, and billing notifications.
Improvement — To analyze aggregate usage patterns and improve platform reliability.
We do not sell your personal data to third parties and do not use your data for advertising.
3. Data Sharing & Disclosure
We share your information only in limited circumstances:
Service Providers — Billing processor (Paddle), globally distributed cloud infrastructure providers, and email delivery services.
Legal Requirements — When required by law, court order, or governmental authority.
Business Transfers — In connection with a merger, acquisition, or sale of assets (with appropriate notice).
4. Cookies & Tracking
The HyperBabel console and public website use only essential cookies for authentication session management. We do not use third-party advertising trackers or behavioral analytics cookies. For more details, see our Cookie Policy.
5. Data Security
All data in transit is encrypted with TLS 1.2+ (HTTPS enforced)
Passwords and API keys are stored as bcrypt/SHA-256 hashes — never in plaintext
Access to production systems is restricted to authorized personnel
Routine security audits and vulnerability assessments are conducted
6. Data Retention
Account data: Retained as long as your account is active. After account deletion request, purged permanently within 30 days.
Sandbox/SDK messages: Retained for at least the period of your subscription plan (Free: 30 days, Basic: 90 days, Scale: 365 days).
Billing records: Retained for 7 years to comply with financial regulations.
Access logs: 7 days (rolling).
7. International Data Transfers
HyperBabel Co., Ltd. is based in the Republic of Korea. We run the platform on globally distributed cloud infrastructure, so the service providers listed in Section 3a may process your data in other countries.
8. Your Rights
You may request access to, correction or deletion of, suspension of processing of, or a copy (export) of your personal data. You can use the data export and deletion tools in the Developer Console or email [email protected]. We will tell you the outcome within 10 days of receiving your request; if we cannot meet that period or fulfil the request in full (for example, records we must keep by law), we will tell you why. In the Republic of Korea you can also seek help from the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972) or the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118).
9. Children's Privacy
HyperBabel is a B2B developer platform and is not directed at children under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email and via a notice in the Developer Console at least 14 days before changes take effect.