Name: HyperBabel
Author: HyperBabel Co., Ltd.

HyperBabel is committed to protecting the privacy and personal data of our developer customers in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

HyperBabel's customers are developers and organizations, not end-consumers. However, when developers use HyperBabel APIs to build apps, metadata about their integration (usage, API keys, subscriptions) is processed by HyperBabel and is therefore subject to GDPR.

1. Data We Collect

Category	Data	Purpose
Account	Name, email, company name, website	Account management & authentication
API Usage	Message count, API call count, minutes used	Billing & quota enforcement
Subscription	Plan tier, billing status (no raw card data)	Subscription management via Paddle
Chat & Files	Messages, file metadata in Sandbox/SDK	Service delivery & debugging
Technical	IP address, request logs (7 days)	Security & abuse prevention

⚡ Sensitive fields (password hashes, Paddle customer IDs) are never included in data exports.

2. Data Retention Periods

Data Type	Retention
Chat messages	Retained for at least: Free 30 days / Basic 90 days / Scale 365 days
Uploaded files	Until deletion request
Usage & billing data	Permanent (aggregated)
Account data	30-day grace period after deletion request, then fully purged
Access logs	7 days (rolling)

3. Your Rights (GDPR Art. 15–22)

Right of Access — Request a copy of all data we hold about your organization.
Right to Erasure ("Right to be forgotten") — Request deletion of your account or a specific end user's data.
Right to Portability — Export your organization's data in machine-readable JSON format.
Right to Rectification — Update inaccurate account information from your Profile page.
Right to Object — Contact us to object to specific processing activities.

4. How to Request Deletion or Export

Via the Developer Console (recommended)

Log in at console.hyperbabel.com
Go to Dashboard → GDPR / Data
Use Data Export tab to request a JSON export of your data
Use User Data Deletion tab to request deletion by sender_id

A 30-day grace period applies to all deletion requests. You may cancel within this window.

Or contact us by email: [email protected]. We will respond within 30 days.

5. Data Transfers

HyperBabel operates on globally distributed cloud infrastructure with multi-region data centers. Where data is transferred outside the EU/EEA, we use Standard Contractual Clauses (SCCs) or equivalent safeguards.

6. Data Processor vs. Controller

HyperBabel acts as a Data Controller for account and billing data. For message content sent through our APIs on your behalf, HyperBabel acts as a Data Processor, and you (the developer) are the Controller responsible for obtaining consent from your end users.

7. Contact

HyperBabel Co., Ltd. — Data Privacy Team
Email: [email protected]
Related: Privacy Policy · Terms of Service

GDPR & Data Privacy