Name: HyperBabel
Author: HyperBabel Co., Ltd.

This Service Level Agreement ("SLA") describes HyperBabel's uptime commitments and developer support standards for the HyperBabel API platform.

1. Uptime Commitment

Free

—

Best effort, no SLA guarantee

Basic

99.5%

Monthly uptime target

Scale

99.9%

Monthly uptime target

Monthly uptime is calculated as: (Total minutes − Downtime minutes) / Total minutes × 100

Excluded from downtime calculation: Scheduled maintenance (announced ≥ 24 hours in advance), events caused by customer's own API usage exceeding plan limits, third-party service failures outside our control, and force majeure events.

2. Scheduled Maintenance

Planned maintenance is typically performed during Saturday or Sunday 02:00–06:00 KST (UTC+9). Developers on paid plans will receive at least 24 hours' advance notice via email and the Developer Console.

3. Developer Support Response Times

Plan	Support Channel	Target Response
Free	Community / Docs	Best effort
Basic	Email	Within 3 business days
Scale	Email + Priority Queue	Within 4 business hours

4. Service Credits

Service credits apply to paid Plans only. The credit is determined by the measured monthly uptime in the table below, whichever paid Plan you are on. The Free tier carries no uptime commitment and is not eligible for credits.

Monthly Uptime	Service Credit
≥ 99.0%	No credit
95.0% – 98.9%	10% of monthly fee
< 95.0%	25% of monthly fee

Credits must be requested within 30 days of the affected month by contacting [email protected]. Credits are applied to future invoices and cannot be redeemed as cash.

5. Status & Incident Communication

Real-time status: https://api.hyperbabel.com/api/v1/status

Incidents are communicated via the Developer Console and email within 30 minutes of detection.

6. Contact

HyperBabel Co., Ltd.
Support: [email protected]
Related: Pricing & Plans · Terms of Service