Refund Policy

This Refund Policy applies to all subscription plans and usage-based charges billed through HyperBabel Co., Ltd. ("HyperBabel") via our payment processor, Paddle.

1. Subscription Fees

All subscription plan fees — Free, Basic, Scale, and any legacy plan still in effect — are generally non-refundable once charged, except as expressly stated in this policy.

• 30-Day Money-Back Guarantee (New Paid Plans): If you upgrade to a paid plan for the first time and are not satisfied, you may request a full refund within 30 calendar days of your first charge. This applies once per account.
• Prorated Downgrades: If you downgrade your plan mid-cycle, unused days are not refunded but will be credited toward future invoices at our discretion.
• Annual Plans: HyperBabel currently bills every published plan monthly. Where an annual billing period is offered to you in writing, that subscription may be refunded on a prorated basis for the unused months if cancelled within the first 30 days; after 30 days, annual fees are non-refundable.

2. Overage Charges

Usage-based overage charges (messages, connection minutes, translation characters, video/stream minutes, storage) are non-refundable as they reflect actual infrastructure usage consumed on your behalf.

3. Service Disruptions

If HyperBabel experiences an unplanned outage or service disruption that materially affects your usage, we may issue a prorated service credit (not a cash refund) at our sole discretion. Credits will be applied to your next billing cycle. To request a credit, contact [email protected] within 14 days of the incident.

4. Fraudulent or Duplicate Charges

If you believe you have been charged in error (e.g., duplicate charge, unauthorized transaction), please contact us immediately at [email protected]. We will investigate and, if confirmed, issue a full refund for the erroneous charge.

5. How to Request a Refund

1. Email [email protected] with subject: Refund Request — [Your Organization Name]
2. Include your registered email address, the charge date, and the reason for the request.
3. We will review and respond within 5 business days.
4. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service constitutes acceptance of the revised policy.

7. Contact

HyperBabel Co., Ltd.
Email: [email protected]
Related: Terms of Service · Pricing & Plans